AH-LA  American Hotel and Lodging Association

Managing Front Office Operations

This best-selling book is now even more comprehensive! An expanded emphasis on technological applications for the front office highlights new ways to achieve maximum quality and efficiency. New chapters provide insight into related operational areas, including housekeeping and security. Case studies and real-world examples present a practical industry focus.

 

 

geri     ◊     ileri
 

Michael L. Kasavana, Ph.D and Richard M. Brooks, CHA -- 14 chapters © 2001 Softbound
ISBN 0-86612-2257